Acceptable Use Policy

This policy sets out what you can and cannot do on the Diraasa platform. It applies to every user: students, parents, children using a parent’s account, teachers, and admins. It is incorporated by reference into the Terms of Service and the Teacher Agreement. We use this policy as the basis for warnings, suspensions, bans, and forfeiture of earnings.

1. The two unbreakable rules

These two, if broken, result in immediate and permanent ban with no warning.

Rule 1: No harm to children. Any action by an adult on the platform that endangers, exploits, abuses, grooms, or sexualizes a child results in immediate ban, forfeiture of all earnings, and a report to law enforcement and to mandatory reporting authorities in the relevant jurisdiction.

Rule 2: No deception about identity. Submitting someone else’s identification, using deepfake or impersonation techniques to bypass identity verification, or selling an account to another person results in immediate ban and forfeiture of all earnings.

There are no second chances on either of these.

2. What you must not do

The following are violations. The first occurrence triggers a warning; repeated or severe violations escalate to suspension and ban.

2.1 Off-platform circumvention

• Sharing or soliciting personal contact information (phone numbers, email addresses, social media handles, messaging app handles, links, addresses) with another user.
• Arranging payment, instruction, or scheduling outside the platform with users you met through the platform.
• Including contact information or external links in your profile, bio, methodology, course descriptions, materials, homework, notes, reviews, messages, or video.

2.2 Harassment and harmful speech

• Bullying, intimidation, threats, stalking, or sustained unwanted contact.
• Hate speech or discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, age, or disability.
• Sexual harassment, unwanted sexual advances, or sexually explicit messages.
• Doxxing (sharing another person’s private information without consent).

2.3 Inappropriate content

• Sexual content, nudity, or content that is inappropriate for minors.
• Violent, gory, or shocking content.
• Content promoting or glorifying terrorism, self-harm, or eating disorders.
• Content depicting illegal activity.
• Content that violates the religious beliefs of a class participant in a way unrelated to legitimate teaching disagreement.

2.4 Deception

• Misrepresenting your identity, age, qualifications, certificates, ijazah, sanad, or experience.
• Creating multiple accounts to evade restrictions or boost reviews.
• Posting fake reviews or coordinating with others to do so.
• Phishing, impersonating Diraasa staff, or sending fraudulent communications.

2.5 Misuse of the platform

• Using the platform for any purpose other than its intended use.
• Reverse engineering, scraping, or making automated requests except as permitted.
• Attempting to bypass security measures, rate limits, or moderation.
• Uploading malware, viruses, or any harmful code.
• Interfering with the platform’s operation or other users’ experience.
• Using the platform to send spam or unsolicited commercial messages.

2.6 Illegal activity

• Any conduct that violates applicable law in your jurisdiction or in the United States.
• Sale of illegal goods or services.
• Money laundering, fraud, or any conduct that violates anti-money laundering or sanctions laws.
• Use of the platform from a country or by a person subject to US sanctions (currently including but not limited to Iran, North Korea, Syria, Cuba, the Crimea, Donetsk, Luhansk, and Kherson regions of Ukraine, and individuals on the OFAC SDN list).

2.7 Religious and cultural

• Insulting or denigrating any religion or its adherents, including Islam.
• Imposing a single madhab or theological position on a student against their wishes.
• Using the platform to promote a specific organization or sect outside the context of agreed instruction.

3. What teachers must do

• Maintain a quiet, well lit, private teaching environment.
• Dress modestly and professionally during classes.
• Begin and end classes on time.
• Provide accurate descriptions of services and qualifications.
• Treat every student with respect, regardless of background.
• Follow the Safeguarding & Child Protection Policy for every class with a minor.

4. What parents and students must do

• Treat teachers with respect.
• Pay for services on time and in good faith.
• Not initiate frivolous chargebacks. A chargeback after a class was delivered as agreed may result in account suspension and may be disputed by Diraasa with evidence including the class transcript.
• Provide accurate information about a child’s age and learning needs.
• Supervise younger children’s classes from the same room or nearby.

5. How we enforce

We detect violations through real time pattern matching on messages, transcripts, and uploaded materials; voice consistency checks for teachers; user reports; quality metrics; and periodic admin review.

For most violations we use progressive enforcement: Strike 1 (automated warning), Strike 2 (24 hour messaging restriction or search demotion), Strike 3 (account suspended for manual review, pending payouts frozen). Severe violations (Section 1, repeated contact-sharing after warning, conduct that exposes Diraasa or another user to imminent legal or safety risk) result in immediate suspension or ban with no progressive enforcement.

6. Appeals

You may appeal any enforcement action by emailing info@diraasa.com within 14 days. We will review and respond within 14 days. Decisions on appeal are final. Bans for the violations in Section 1 are not appealable.

7. Reporting

If you witness or experience a violation, please report it. For child safety: info@diraasa.com (monitored continuously, response within four hours). For all other concerns: info@diraasa.com or use the in-app “Report” button on any profile, message, or review. We treat reports seriously and confidentially. Retaliation against a user who makes a good faith report is itself a violation.

8. Changes

We may update this policy. Material changes will be communicated by email and by an in-app notice at least 14 days before they take effect.