Contact Us
TL;DR
The fastest way to reach us is email. We respond within 5 business days, and sooner for anything involving a child’s safety.
General support and billing
For help with your account, a booking, a payout, or a refund, email info@diraasa.com. If your message is about a specific class, include the booking ID so we can find it quickly. We respond within 5 business days.
Refunds and disputes
Refund questions and class disputes go to info@diraasa.com. Please review the Refund & Cancellation Policy first; it explains what is refundable and how disputes are decided.
Child safety and safeguarding
If you have a concern about a child’s safety on the platform, email info@diraasa.com with “Safeguarding” in the subject line and we will prioritise it. See our Safeguarding and Children’s Privacy pages for how we protect young learners.
Privacy and data requests
To exercise a data right (access, correction, deletion), email info@diraasa.com. Our Privacy Policy describes the full process and the rights available in your region.