Terms of Service

These Terms of Service form a binding agreement between you and OrderToAI LLC, a Texas limited liability company operating as Diraasa (“Diraasa”, “we”, or “us”). They govern your access to and use of the Diraasa website and services. By creating an account, booking a class, teaching a class, or otherwise using the platform, you agree to these Terms. If you do not agree, do not use the platform.

1. Who can use Diraasa

Diraasa supports student accounts (for learners 18 and over), parent accounts (adults who manage learning for one or more children under 18), and teacher accounts (adults 18 and over who provide instruction). You must be at least 18 to create your own account. Children cannot create accounts in their own name; they participate only through a parent account, in which case the parent is the contracting party.

For children under 13, US federal law (COPPA) requires verifiable parental consent before any data is collected. The consent process is described in our Children’s Privacy Notice and is enforced at signup.

2. Diraasa is a marketplace

Diraasa connects independent teachers with students and parents. We are not the employer, agent, or partner of any teacher. Teachers are independent contractors. We do not select, supervise, or direct the content, method, or schedule of classes. We verify the identity of every teacher (via Stripe Identity) and review credentials for badge programs, but verification is not a guarantee of teaching quality. Parents are responsible for evaluating any teacher before booking.

3. Bookings, payments, and refunds

When you book a class, you form a direct contract with the teacher for that class. Diraasa processes payment as a limited payment collection agent. Funds are held by Stripe and released to the teacher after the class completes and the applicable hold period passes. Diraasa adds a 15 percent service fee on top of the teacher’s hourly rate; this fee is paid by the student at checkout and is what shows on your receipt above the teacher’s rate.

Cancellation, refund, and dispute terms are set out in our Refund & Cancellation Policy, which is incorporated into these Terms. By booking a class you agree to that policy. All prices are in US dollars. You are responsible for any tax obligations that arise from your use of the platform in your own jurisdiction.

4. Conduct on the platform

Use of the platform is subject to our Acceptable Use Policy. Violations are violations of these Terms.

Anti-circumvention. You will not exchange or solicit personal contact information (phone numbers, email addresses, social media handles, links, or addresses) with other users met through the platform. You will not arrange payment, scheduling, or instruction outside the platform with users you met through the platform, for so long as you have an active account and for 12 months after your last booking with that user. We monitor messages, class transcripts, and uploaded materials for circumvention attempts. Penalties include warnings, suspension, permanent ban, forfeiture of pending teacher earnings, and chargeback liability for off-platform classes. This clause survives termination of your account.

Recording and transcription. By using the platform you consent to the audio of every class being transcribed in real time and reviewed for safety, quality, and dispute resolution. Audio is not stored as audio; only the transcript is stored. Video is not recorded. Transcripts are accessible to the parties of the class, to Diraasa moderators, and to law enforcement when legally compelled. Transcripts are retained for one year and then deleted. This is not optional.

5. Content and intellectual property

The platform, including all software, text, graphics, logos, the name Diraasa, and the Arabic mark دِراسة, is owned by Diraasa or its licensors. You retain ownership of any content you upload (teaching materials, profile content, messages, reviews). You grant Diraasa a worldwide, royalty-free, non-exclusive license to host, display, transcribe, transmit, and moderate your content for the purpose of operating the platform. Teachers retain ownership of their original teaching materials; students and parents receive a personal, non-transferable license to use materials provided in classes for their own learning. The text of the Quran is in the public domain.

Copyright complaints follow the procedure in our DMCA Policy.

6. Safety and child protection

Diraasa publishes a Safeguarding & Child Protection Policy. Every teacher who works with children agrees to that policy. We cooperate with law enforcement and mandatory reporting authorities. If we receive a credible report of harm to a child, we suspend the implicated teacher within one hour, cancel and refund all upcoming classes for that teacher, and report to the appropriate authority within 24 to 48 hours.

7. Account suspension and termination

You may close your account at any time from your account settings. We may suspend or terminate your account at any time, with or without notice, for violations of these Terms or any incorporated policy, behavior that endangers another user (particularly a child), failure to pay or repeated chargebacks, conduct that exposes Diraasa to legal or regulatory risk, suspected account takeover, or a request from law enforcement. On termination, anti-circumvention, intellectual property, indemnification, limitation of liability, and dispute resolution clauses survive.

8. Disclaimers

The platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Diraasa disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Diraasa does not guarantee any specific educational outcome, level of recitation proficiency, religious authenticity, certification, ijazah, or career benefit. We are not responsible for the acts, omissions, or service interruptions of third party services (Stripe, Daily.co, Deepgram, others; see Sub-processors).

9. Limitation of liability

To the maximum extent permitted by law, Diraasa is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost data, or loss of goodwill. Diraasa’s total cumulative liability to any user for any claim arising out of or related to these Terms or the platform is limited to the greater of (a) the total amount that user paid to Diraasa or earned through Diraasa in the 12 months preceding the claim, or (b) 100 US dollars.

10. Indemnification

You agree to indemnify, defend, and hold harmless Diraasa and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the platform, your violation of these Terms, your violation of any third party right, your content, and (for teachers) the conduct, content, and quality of your classes.

11. Disputes

Before filing any claim, you agree to contact us at info@diraasa.com and to attempt in good faith to resolve the dispute informally for at least 60 days. Any unresolved dispute will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Travis County, Texas, or by video conference. You and Diraasa each waive the right to bring or participate in any class, collective, or representative action. Exceptions: claims for injunctive relief related to intellectual property or anti-circumvention, small claims actions, and any claim that cannot lawfully be subjected to arbitration in your jurisdiction. You may opt out of arbitration by writing to us within 30 days of first accepting these Terms.

12. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. For any matter not subject to arbitration, the state and federal courts located in Travis County, Texas have exclusive jurisdiction. If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protection laws, those mandatory protections apply.

13. Changes

We may update these Terms from time to time. Material changes will be communicated by email and by an in-app notice at least 30 days before they take effect. Continued use of the platform after changes take effect constitutes acceptance.

14. Contact

Questions: info@diraasa.com.